July 07, 2025
You've likely heard the phrase: You get what you pay for. This is especially true in the world of IT.
At first glance, opting for a budget-friendly managed IT service might look appealing: lower monthly fees, basic assistance, and perhaps some cybersecurity features included. However, a closer look often reveals hidden expenses, overlooked exclusions, and insufficient protection that can cost your business significantly more over time.
After years of analyzing IT contracts for small businesses, we've identified recurring issues. Here are five common ways low-cost MSPs cut corners—and how these shortcuts can lead to expensive problems for business owners.
1. Inadequate or Missing Cybersecurity Measures
Installing basic antivirus software is not synonymous with comprehensive cybersecurity.
Yet, many low-cost IT providers stop there. They often neglect essential protections like two-factor authentication, advanced endpoint detection, employee cybersecurity training, and backup defenses for breaches.
Why is this critical? Cyber insurance providers now mandate advanced cybersecurity protocols before issuing policies. Without them, your insurance claim might be denied after an incident.
We've witnessed businesses incur tens of thousands in losses because their MSP failed to implement the cybersecurity safeguards required by their insurance. This goes beyond poor IT support—it's outright negligence.
2. Incomplete Backup Solutions That Risk Your Data
Many business owners mistakenly believe that platforms like Microsoft 365 or Google Workspace fully back up their data.
In reality, these services offer only basic backup capabilities and are not designed for comprehensive disaster recovery or long-term data retention.
Budget or inexperienced IT providers often neglect backups for cloud applications, CRMs, and third-party platforms, leaving vital information vulnerable. Even more concerning, many lack immutable backups, which are increasingly required by cyber insurance policies.
Think your backups are secure? Make sure to ask your current provider exactly what data they protect—and what they leave exposed.
3. Unexpected Charges for On-Site and After-Hours Support
A common tactic is to offer a low monthly rate but then add fees whenever you require support outside regular business hours or need an on-site visit.
We believe in straightforward, predictable pricing. However, many providers exclude on-site visits, after-hours assistance, and emergency support from their flat rates to impose extra charges later.
This approach leaves you hesitant to call for help, causing your team to delay reaching out, which ultimately increases downtime and costs.
4. No Support for Vendor or Third-Party Devices
Issues with your phones, internet, or security cameras? Some IT companies will simply say, "That's not our responsibility."
They may even charge hourly fees just to coordinate with your other vendors. If your printer or other devices are not on their "approved" hardware list, they might refuse assistance altogether.
We provide comprehensive vendor coordination and network support for all technology connected to your business, because issues can arise from any source.
5. Lack of Experienced Technicians and Account Management
One major warning sign is a "one-person operation" or a company relying on entry-level contractors without a clear strategy for your IT support.
With budget MSPs, you may receive assistance, but rarely strategic guidance.
What you deserve is:
● A dedicated account manager who collaborates with you to develop a tailored technology roadmap
● Regular proactive evaluations of your cybersecurity, compliance, and backup status
● Budget planning and technology upgrade forecasting
● A trusted advisor committed to your success—not just a help desk ticket system
The Bottom Line: If It Seems Too Good To Be True, It Probably Is.
Many small businesses remain unaware of their vulnerabilities until disaster strikes—be it ransomware, system failures, or costly compliance penalties.
By then, recovery is often too late.
If you want IT services that genuinely safeguard your business, look beyond the price tag. Ask tough questions, demand clear answers, and avoid contracts that leave you exposed.
If you're curious about what your current IT contract might be missing, let us analyze your network. We offer a free review of your existing IT solutions, identify any gaps, and provide straightforward, jargon-free recommendations to strengthen your defenses.
Click here or call us at (949) 388-1188 to schedule your FREE 15-Minute Discovery Call.
