Investing In An MSP Can Actually Save Your Business Money - Take A Look At Doyle Schafer McMahon LLP’s Experience With Automates To Understand How
Throughout their careers, one in three medical providers are sued for medical malpractice. As advanced as the world of medicine is today, getting treatments, surgeries, or other types of care doesn’t always go as planned.
Sometimes, ineffective procedures or issues that arise due to medical treatments are happenstance. Other times, medical malpractice—professional negligence by a healthcare provider— may be involved. Although 96.6% of successful medical malpractice claims are settled out of court, that’s not always the case.
When a care provider is sued by a patient, the provider’s defense team usually comes from Doyle Schafer McMahon LLP. The partners at the firm specialize in professional liability and medical malpractice cases and have a combined 70 years of experience.
Because of the work they do, they have seen a plethora of technological advancements change the medical field, but in their office, technology has left its own mark.
J.J. Tucker, the firm administrator, has been working at Doyle Schafer McMahon (DSM) for 38 years, making her one of the most senior members of the team. When she started out, there was no such thing as a “network,” cybersecurity attacks were only talked about in movies, and case documents were stored in filing cabinets. Despite how different things are today, Doyle Schafer McMahon worked with Automates since before Tommy Thornton purchased it and it became the Automates it is today.
“Ten years ago, Tommy bought the IT firm we had been working with for more than 20 years at that point. He does a great job at helping us stay cutting-edge while keeping our costs low. And his approach works—Automates has exploded in popularity under his leadership,” explained J.J. With Automates on the team, Doyle Schafer McMahon is better protected against business threats and bad actors, just like they help protect doctors and providers against the same.
A MONEY-SAVING INVESTMENT
With one lawyer managing over 1,000 cases each month, there’s no question that everyone at Doyle Schafer McMahon needs to be able to juggle many things at once. Without the proper case management tools, keeping everything sorted for specific clients can be nearly impossible. Just recently, J.J. and the rest of the firm were still using separate tools to manage emails, calendars, and even case files, until finally, it was time to find a better solution.
“There was this new software that brought everything together, and I was so excited,” J.J. shared. “I did a lot of research, saw a lot of product demos, and pretty quickly realized that I needed to get Tommy involved.” Right away, Tommy started asking the hard questions about migration costs, something J.J. hadn’t fully understood. “It came out that it was going to be $99 per person plus a migration cost of $10,000, and that brought the whole deal to a screeching halt.”
Tommy was able to negotiate the deal, cutting the price in half and offering to manage the migration in its entirety. “The whole experience was just a reminder of how invaluable Tommy’s knowledge is,” said J.J. “He’s helping us work more efficiently while saving us thousands of dollars on IT-related purchases.”
Lawyers bill hourly, so if anything, it’s a profession that takes the phrase “time is money” very literally. But to J.J. and the litigators at the firm, being able to boost productivity translates to serving more clients, helping more medical providers, and keeping insurance premiums low in the years to come. When investing in an MSP, the price tag can be intimidating to some business leaders, but without the knowledge and support of experienced IT professionals, businesses would lose out on deals just like this one.
“REMEMBER US WHEN YOU’RE FAMOUS”
The stellar service and proactive approach Automates offers its clients are well-received across the board, but it’s the people who are doing the work that make such an impact. “Tommy himself is just a great person; he’s down to earth, kind, and happy to help in any situation. Those same characteristics permeate through his entire staff, and we feel it,” J.J. said. When anyone at the firm has an IT issue, they can submit a ticket directly to Automates, taking one more thing off J.J.’s plate and ensuring issues get resolved as quickly as possible.
The combination of skilled collaboration and deep knowledge has catapulted Automates’ growth. “Automates has just taken off in recent years. We’re so happy for Tommy. I always tell him to remember us when he’s famous,” J.J. joked. As a referral-heavy business themselves, DSM LLP knows the importance of word-of-mouth business growth. “We don’t do any social media advertising or anything like that,” says J.J. “Just like Automates, we rely on good customer experiences to source new clients. Being on the customer side of that equation, we recommend Automates to other firms all the time.”
MAKING “ABOVE AND BEYOND” THE STANDARD
The team at Automates isn’t just a third-party IT provider; they’re part of the team at DSM LLP. Whether it’s helping with the transition to the cloud or walking through an 11- page cybersecurity insurance questionnaire with J.J. every year, Tommy and his team are always available and up for a challenge. “It went from a 2-page application to an 11-page application from one year to the next, but that didn’t matter to Tommy. We walked through every question together, and I just knew we were in good hands,” J.J. recalled.
Meeting expectations is one thing but exceeding them time and time again is another. With Automates, J.J. and the rest of the team never expect anything less. Because they’re spending fewer resources on IT—both from a time and money perspective—the team at Doyle Schafer McMahon can offer more resources to doctors who need support through the litigation process. If medical providers end up facing litigation at some point in their careers, DSM LLP will provide service that goes above and beyond, just like Automates does for their clients.
